Welcome to Dukan24by7.com! We are committed to delivering your order in a timely and efficient manner. Our shipping policy outlines the shipping methods, costs, and timeframes applicable to the products sold on our multi-vendor platform.
Shipping Methods and Costs
- Standard Shipping:
- Estimated delivery time: 5-7 business days.
- Cost: Variable based on the product’s weight and dimensions.
- Express Shipping:
- Estimated delivery time: 2-3 business days.
- Cost: Higher rates apply based on the product’s weight and dimensions.
- International Shipping:
- Estimated delivery time: 7-14 business days, depending on the destination.
- Cost: Variable based on the product’s weight, dimensions, and destination country.
Shipping Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Orders placed after 12 PM will be processed the next business day.
Shipping Restrictions
- We ship to addresses within [Country], and internationally.
- Some products may have specific shipping restrictions due to size, weight, or destination limitations. These restrictions will be noted on the product page.
Multi-Vendor Shipping
- Since Dukan24by7.com is a multi-vendor platform, products from different vendors may arrive in separate packages and may have different delivery times.
- Each vendor is responsible for shipping their products. You will receive individual tracking information for each vendor’s shipment.
Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
- If you do not receive a tracking number, please contact our customer support.
Shipping Delays
- While we strive to ensure timely delivery, there may be delays due to unforeseen circumstances such as severe weather, natural disasters, or carrier delays. We appreciate your patience and understanding in these situations.
Damaged or Lost Packages
- If your order arrives damaged or is lost during transit, please contact our customer support team immediately with your order number and any relevant information. We will work with the vendor and the shipping carrier to resolve the issue promptly.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
- Email: info@dukan24by7.com // support@dukan24by7.com
- Phone: +91 22 4011 3236
- Address: 101, 1st Floor, Siddivinayak CHS, Mahalaxmi K. k. Marg, Saat Rasta, Mumbai, Maharashtra