1. Overview
At Dukan24by7.com, we aim to ensure a seamless shopping experience for all our customers. We understand that sometimes you may need to return a product or request a refund. This policy outlines the terms and conditions under which returns and refunds are processed.
2. Eligibility for Returns
You may return most new, unopened items sold and fulfilled by Dukan24by7.com within 3 to 4 days of delivery for a full refund. Items must be returned in their original condition, including packaging, documentation, warranty cards, manuals, and accessories.
3. Non-Returnable Items
The following items are non-returnable:
- Perishable goods (e.g., food, flowers, newspapers, or magazines).
- Personal care items (e.g., skincare products, cosmetics, and undergarments).
- Downloadable software products.
- Some health and personal care items.
- Items marked as “Non-Returnable” on the product detail page.
4. Return Process
- Request a Return: Log into your account on Dukan24by7.com, go to the “My Orders” section, and select the item you wish to return. Click on “Request Return” and follow the prompts.
- Prepare the Package: Repack the item securely, including all original packaging and accessories. Attach the return label provided in your return confirmation email.
- Shipping: Drop off the package at the designated courier service or schedule a pickup if offered.
5. Refunds
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
- Processing Time: Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, the refund will be processed within 7-10 business days.
- Shipping Costs: Shipping costs are non-refundable unless the return is a result of our error (you received an incorrect or defective item).
6. Exchanges
If you need to exchange an item, follow the same steps as outlined in the return process. Indicate that you want an exchange instead of a refund. We will process the exchange once we receive and inspect the returned item.
7. Vendor-Specific Policies
Since Dukan24by7.com is a multi-vendor platform, some products are sold and fulfilled directly by third-party vendors. These items may have specific return and refund policies provided by the vendor. Please review the vendor’s return policy before initiating a return. Vendor-specific policies will be detailed on the product page and in your order confirmation email.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery. Provide your order number and a description of the issue. We may request photos or other documentation. We will work with you to resolve the issue promptly, including arranging for a replacement or refund.
9. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: support@dukan24by7.com // info@dukan24by7.com
- Phone: +91 22 4011 3236
- Live Chat: Available on our website
10. Policy Updates
Dukan24by7.com reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.